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  • East Island Excursions FAQ's

    How do I make reservations?

    Answer: Online or by telephone at 787-860-3434, 787-409-2485 or 877-937-4386.

     

    Website Problems / What do I do if I am unable to open a link on the East Island Excursions website?

    Answer: Give us a call! We are here to help you! Please call us at 1-877- 937-4386 or 787-860-3434. We are open from 8am- 9:30pm Atlantic Standard time.

     

    Cancellation Policy & Weather? / What is the cancellation policy?

    Answer: We have a 24hour cancellation policy and the reservation is 100% non refundable within 24 hours of trip departure. We can reschedule your reservation for a future date with a rescheduling charge of $25 per person, providing there is availability. For our night trips - you must cancel by 12:00 noon of the day before your trip date for a full refund.

     

    Cancellation due to weather or water conditions?

    Answer: If we cancel a tour due to weather or water conditions, you will not be charged. You will have the option to reschedule for the next available spaces.  Our captains will make the final decision as to weather conditions.  Remember a few passing rain showers are normal in the tropics and rain is more likely in the center of the island, and to the west.  We watch the weather stations carefully, and the conditions on the east coast – Fajardo area may not be the same as where you are.  Please don't make the mistake of deciding not to come if it’s raining where you are, as you will be charged if the trip goes out.  If you have any questions about the weather conditions, please call us to be sure.

     

    Is there a maximum weight to participate?

    Answer: We don’t have a weight limit but you do need to be physically able to climb up and down our swim stairs or ladders to access the water

     

    Transportation / What type of ground transportation is used?

    Answer: The meeting point for all of our tours is Puerto del Rey Marina in the town of Fajardo on the east side of Puerto Rico.

    If you would prefer not to drive, we can provide round trip shuttle bus transportation for you from any hotel in the San Juan area to the marina at an additional charge of $14+tax per person!  Please check with us for the pick-up times and locations.

    You can drive to our marina (about an hour to an hour and a half from San Juan) and there is plenty of free and secure parking. Directions are on our website or we can email them to you. GPS coordinates are 18.285430, -65.638364

     

    Website Problems / What do I do if I am unable to open a link on the East Island Excursions website?
    Answer: Give us a call! We are here to help you! Please call us at 1-877- 937-4386 or 787-860-3434. We are open from 8am- 9:30pm Atlantic Standard time.
     
  • About East Island Excursions

    Sustainable Travel / How does East Island Excursions support sustainable travel and protect the environment?
  • About our Trips

    Trip Style / Which style of trip is right for me?
    Answer: The destination is the biggest difference between our trips.
    Culebra is an island about 18 miles away from the coast. Our trips to Culebra are aboard our high speed power catamarans, not the sailing catamarans. You should know how to swim and be comfortable in the water, as it can be about 50-60 feet to swim into the beach. The snorkeling sites in Culebra are also in deeper water, ranging from 5 to up to 30 feet deep.
    Icacos is a small uninhabited island just 3 miles from the shore. We offer this trip primarily on the sailing catamarans, but also we often can use the power catamarans for this trip.  We are able to anchor up close (in about waist deep water) to the beach at Icacos island, so you do not have to be a strong swimmer. The snorkeling sites in this area are shallower, in about 5 to 15 feet of water.
     
    Are trips physically demanding?
    Answer: Generally they are not, however guests should know how to swim and be comfortable in the water. Some guests who are non-swimmers might opt to stay onboard the boat and watch the fish through our underwater windows.   Upon making a reservation, you must inform us if anybody in your group has any back or heart problems or is pregnant, as the power boat trips can be bumpy as we ride over the open water.
     
    Travelling with Children / Does East Island Excursions have family trips?
    Answer: Yes, children are welcome aboard our trips!  (However, we do not recommend the Culebra trip or Vieques trip for children under three).  Any of our trips to Icacos are well-suited for children of all ages!  Your kids will especially love the water-slide and the underwater windows on our sailing catamaran East Wind. For the adventurous little tines – we have kids snorkeling gear, and our crew can give instructions in the shallow waters at the beach.
     
    Group Trip Information / Does East Island offer any private trips?
    Answer: Any of our catamarans are available to charter privately for your special event! They all have different capacities. We can tailor your trip to suit your needs, whether you want something simple or a BBQ lunch with open bar or an upscale sunset dinner party.
     
    How many people will be on my trip?
    Answer: This will depend on which catamaran you will be on.  Weekends tend to find the boats more full than weekdays, and slow season also tends to find the boats less full.  But the numbers can vary. For smaller capacity we have the Zatara sailing catamaran or the Eco Isleño power cat.  See boat information on website for capacities.
     
    Are there age restrictions on your trips?
    Answer: We do not allow children under the age of three on our Culebra or Vieques trips, and as well but welcome all ages aboard our trip to Icacos!
     
    What do I need to bring?
    Answer: Towels * sunblock * wear a swimsuit under light beach clothing * sunglasses * hat *, and don’t forget to bring your camera!  But if you forgot to bring any of these things don’t worry - you can purchase them upon check in. We have underwater cameras also available on board the boats for sale.
     
    Can I just do part of the trip?
    Answer: Our trips leave the dock at Puerto del Rey Marina, and return to the same location. We generally cannot drop you off at any other location.
     
    Can I bring my own snorkel gear?
    Answer: You are welcome to bring your own gear. Many people are used to their own mask and snorkel, (but there is not discount for that).
     
    Can I make any changes to the itinerary of my group trip, either before or during the trip?
    Answer:
     
    Single Travellers / I'm travelling alone - is that OK?
    Answer: Of course! You are certain to meet people and make new friends, as our guests come from many different parts of the world, and are a mix of all ages.  especially after you’ve had a few rums!
     
    Weather (When to travel) / What is the best time of year to travel? What is the weather expected to be like in my chosen destination at the time I want to travel?
    Answer: Any time of year is a great time to join us for a tour! The water is a bit cooler (around 78°F or 26°C) from October to March and warmer (86°F or 30°C). The water conditions can be a bit choppier to Culebra and Vieques during the winter time.  August through November is “hurricane season”, but any tropical storm can be predicted up to a week in advance.
     
    Food & Drink / What will the food be like on my trip?
    Answer: We offer a full lunch buffet with fresh baked bread from a local bakery; deli-sliced meats and cheeses; lettuce & tomatoes,  assorted salads (gourmet pasta salad, chicken salad, chick pea salad, and tropical coleslaw); fresh fruits; chips; and cookies. Everything except for our bread, pasta salad and cookies is gluten free and only the chicken salad and the platter meat have meat. If you have selected one of our BBQ lunch trips there will be hamburgers, chicken breast and hot dogs that would replace the cold cut platter.
     
  • On your Trip

    Arrival Information / What time can I check in?
    Answer: For our trip to Culebra, (or the Zatara sailing cat) check-in begins at 8:45am and we request that our guests arrive no later than 9:00 am.  The boats will depart at 9:30am.
    For Icacos trips: Check-in begins at 9:15am for our Icacos tour and the boat departs at 10:00am.
     
    What if I arrive late and miss the trip?
    Answer: “No shows” or cancellation made within 24 hours of the trip time will be charged in full on credit card on file, even if you make the reservation within that period.  We have a 24hour cancellation policy so all reservations canceled before 24 hours before the time of the trip are 100% refunded.  You must make sure to speak to someone or receive an email response; if you leave us a message, please be sure you get a reply from us.  We can reschedule you at $25 per person, providing there is availability. For our night trips you can cancel by 12:00 noon of the day before trip date.
     
    Activities / What kind of activities will I enjoy?
    Answer: Our guests get to enjoy breathtakingly beautiful views of the mainland, El Yunque mountains, and the surrounding islands, as well as beautiful white sand beaches on both our Icacos and Culebra trips. They also get to snorkel protected coral reefs and see a multitude of different Caribbean fish species.
     
    Do I need to know how to swim to snorkel?
    Answer: You need to know basic swimming skills, know how to float and as long as you don’t fear the water, you’ll have fun! We do have floating devices available for all guests and underwater windows (on the East Wind) for those who chose not to snorkel.
     
    How do I snorkel if I use eye glasses?
    Answer: A prescription mask can be provided but please keep in mind due to enormous range of prescriptions we only offer minus 3 and minus 4 prescriptions. Contact lenses can be worn under mask only if you feel comfortable doing so (but at your own risk). For lighter prescriptions, the mask itself and the water provide quite a bit of magnification.
     
    What kind of sea life will I see?
    Answer:
     
    How far away is the marina from San Juan, Rio Grande or Humacao?
    Answer: Estimated time is 1 hour and 15 minutes from old San Juan or Condado area, perhaps a bit less for Isla Verde.  Allow 30 minutes from Rio Mar, 35 minutes from Humacao, and about 45 from the Gran Melia resort.
     
    What is the age limit permitted?
    Answer: Icacos trips any age is permitted to participate 0 +.  Children’s price applies to 10yrs and under. Culebra and Vieques trips kids over the age of 3 + and children’s price applies to 10yrs and under. Due to possible water conditions kids under 3 are not allowed on these trip
     
    Amenities / Are there bathroom available?
    Answer: We have two bathrooms on each of our larger catamarans and one bathroom on each of the smaller catamarans.
     
    Communications / Will my mobile work?
    Answer: Cellular service is available in Icacos, however it is not always available in Culebra.
     
     
  • Before you go

    Trip Notes / How do I obtain Trip Notes/itinerary for full details of

    my trip?

    Answer: Give us call if you would like a sample itinerary for your day! You will also receive detailed information with your email confirmation once booked.

     

    How can I get in touch with your company before the trip?

    Answer: If you have any questions at all, don’t hesitate to give us a call 787-860-3434 or toll free 1-877-WE-R-FUN (937-4386)!

    Also – after hours cell phone is 787-409-2485.

     

    Safety and Medical Information / What are the medical requirements?

    Answer: You should know how to swim and must inform us if you have any allergies, back or heart problems, and if anybody in the group is pregnant upon making the reservation.  We have first aid equipment and rescue equipment on board all our boats and all our crew members are trained in first aid and CPR.  But if evacuation is necessary, it can be 30-45 minutes to get a rescue boat back to the mainland. There are limited medical facilities on the island of Culebra and Vieques.

     

    It is recommended for people over 60 years old take a tour?

    Answer: Sure! As long as you know how to swim and are in good physical condition. Don’t forget to inform us if you have any back or heart problems.

     

    What to Pack / What items do you recommend I take?

    Answer: We include all beverages and food (including snacks). All you really need to bring is a bathing suit, towel, sunblock, and a camera to capture the fun!

     

    What clothes and footwear should I take on tours?

    Answer: We recommend that you wear a bathing suit under light clothing. You can wear water shoes or sandals. If you would like, you can bring dry clothes for the ride home.

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Looking for a perfect beach getaway? East Island Excursions offers catamaran cruises, snorkeling and more in Icacos Key at Fajardo, Puerto Rico.