FREQUENTLY ASKED QUESTIONS
We want to be part of your greatest memories you had on the island, so don’t stay with a doubt please ask us and one of our friendly professionals will contact you shortly.
East Island Excursions FAQ's
How do I make reservations?
Answer: Online or by telephone at 787-860-3434, 787-409-2485 or 877-937-4386.
Website Problems / What do I do if I am unable to open a link on the East Island Excursions website?
Answer: Give us a call! We are here to help you! Please call us at 1-877- 937-4386 or 787-860-3434. We are open from 8am- 9:30pm Atlantic Standard time.
Cancellation Policy & Weather? / What is the cancellation policy?
Answer: We have a 24hour cancellation policy and the reservation is 100% non refundable within 24 hours of trip departure. We can reschedule your reservation for a future date with a rescheduling charge of $25 per person, providing there is availability. For our night trips - you must cancel by 12:00 noon of the day before your trip date for a full refund.
Cancellation due to weather or water conditions?
Answer: If we cancel a tour due to weather or water conditions, you will not be charged. You will have the option to reschedule for the next available spaces. Our captains will make the final decision as to weather conditions. Remember a few passing rain showers are normal in the tropics and rain is more likely in the center of the island, and to the west. We watch the weather stations carefully, and the conditions on the east coast – Fajardo area may not be the same as where you are. Please don't make the mistake of deciding not to come if it’s raining where you are, as you will be charged if the trip goes out. If you have any questions about the weather conditions, please call us to be sure.
Is there a maximum weight to participate?
Answer: We don’t have a weight limit but you do need to be physically able to climb up and down our swim stairs or ladders to access the water
Transportation / What type of ground transportation is used?
Answer: The meeting point for all of our tours is Puerto del Rey Marina in the town of Fajardo on the east side of Puerto Rico.
If you would prefer not to drive, we can provide round trip shuttle bus transportation for you from any hotel in the San Juan area to the marina at an additional charge of $14+tax per person! Please check with us for the pick-up times and locations.
You can drive to our marina (about an hour to an hour and a half from San Juan) and there is plenty of free and secure parking. Directions are on our website or we can email them to you. GPS coordinates are 18.285430, -65.638364
About East Island Excursions
About our Trips
On your Trip
Before you go
Trip Notes / How do I obtain Trip Notes/itinerary for full details of
Answer: Give us call if you would like a sample itinerary for your day! You will also receive detailed information with your email confirmation once booked.
How can I get in touch with your company before the trip?
Answer: If you have any questions at all, don’t hesitate to give us a call 787-860-3434 or toll free 1-877-WE-R-FUN (937-4386)!
Also – after hours cell phone is 787-409-2485.
Safety and Medical Information / What are the medical requirements?
Answer: You should know how to swim and must inform us if you have any allergies, back or heart problems, and if anybody in the group is pregnant upon making the reservation. We have first aid equipment and rescue equipment on board all our boats and all our crew members are trained in first aid and CPR. But if evacuation is necessary, it can be 30-45 minutes to get a rescue boat back to the mainland. There are limited medical facilities on the island of Culebra and Vieques.
It is recommended for people over 60 years old take a tour?
Answer: Sure! As long as you know how to swim and are in good physical condition. Don’t forget to inform us if you have any back or heart problems.
What to Pack / What items do you recommend I take?
Answer: We include all beverages and food (including snacks). All you really need to bring is a bathing suit, towel, sunblock, and a camera to capture the fun!
What clothes and footwear should I take on tours?
Answer: We recommend that you wear a bathing suit under light clothing. You can wear water shoes or sandals. If you would like, you can bring dry clothes for the ride home.
Groups from 12-19 passengers or private charters available,
$15.00 p/p from most locations in Metro San Juan area (see pick up list)