FREQUENTLY ASKED QUESTIONS
FAQ
Online at www.eastislandpr.com/book-now or by telephone at +1 787-860-3434, +1 787-409-2485.
WEBSITE PROBLEMS / WHAT DO I DO IF I AM UNABLE TO OPEN A LINK ON THE EAST ISLAND EXCURSIONS WEBSITE?
Give us a call! We are here to help you! Please call us at +1 787-860-3434. We are open from 7:00 a.m. to 9:30 p.m. AST/UTC-4.
We have a 24-hour cancellation policy. The reservation is 100% non-refundable within 24 hours of trip departure. We can reschedule your reservation for a future date with a rescheduling fee of $25 + tax per person, if available. For private charters, the cancellation policy is 14 days prior.
If we cancel a tour due to weather or water conditions, you will be fully refunded, or you will have the option to reschedule for the next available day. Our captains will make the final decision as to weather conditions. Remember, a few passing rain showers are normal in the tropics, and rain is more likely in the center of the island, and to the west. We watch the weather reports carefully, and the conditions on the east coast – Fajardo area may not be the same as where you are. The day could be sunny and gorgeous, but the sea conditions could still be choppy. Please don’t make the mistake of deciding not to come if it’s raining where you are, as you will not be refunded if the trip goes out. If you have any questions about the weather conditions, please call us to be sure.
We don’t have a weight limit for our snorkeling and beach tours, but, you do need to be physically able to climb up and down our swim stairs or ladders to access the water. For the San Juan Mini Boats, we do have a 600 lb weight limit per boat and a max capacity of three (3) passengers.
The meeting point for our snorkeling and beach tours to Icacos, Culebra, or Vieques is located at Safe Harbor Puerto del Rey in the town of Fajardo on the east coast of Puerto Rico.
If you would prefer not to drive, we can provide round-trip shuttle bus transportation for you from any hotel in the San Juan area to the marina in Fajardo for an additional fee. Please check with us for the pick-up times and locations.
You can drive to our marina (about an hour to an hour from San Juan), and there is plenty of free and secure parking. Directions are on our website or we can email them to you. GPS coordinates are 18.285430, -65.638364.
The San Juan Mini Boats depart from San Juan Bay Marina, 482 Av. Manuel Fernández Juncos, San Juan.
ON YOUR TRIP
You should arrive for check-in 45 minutes prior to the departure time of your tour. Our office opens at 7:00 a.m. We have multiple tours and different departure times, so it’s very important that you check your confirmation email for instructions.
“No shows” or cancellations made within 24 hours of the trip time will be charged in full on the credit card on file, even if you make the reservation within that period. We have a 24-hour cancellation policy, so all reservations canceled before 24 hours before the time of the trip are 100% refunded. You must make sure to speak to someone or receive an email response; if you leave us a message, please be sure you get a reply from us. We can reschedule your reservation for $25 per person, providing there is availability. For our night trips, you can cancel by 12:00 noon of the day before the trip date.
Our guests get to enjoy breathtakingly beautiful views of the mainland, El Yunque mountains, and the surrounding islands, as well as beautiful white sand beaches on both our Icacos and Culebra trips. They also get to snorkel protected coral reefs and see a multitude of different Caribbean fish species.
You need to know basic swimming skills, know how to float, and, as long as you don’t fear the water, you’ll have fun! We do have floating devices available for all guests and underwater windows (on the East Wind) for those who choose not to snorkel.
You may bring a prescription mask or purchase one at our East Island Store upon arrival, subject to availability. Contact lenses can be worn under a mask only if you feel comfortable doing so.
The estimated time is one (1) hour and 15 minutes from Old San Juan or the Condado area, perhaps a bit less from Isla Verde. Allow 30 minutes from Rio Mar, 35 minutes from Humacao, and about 45 from Río Grande.
We have two bathrooms on each of our larger catamarans and one bathroom on each of the smaller catamarans.
Cellular service is available in Icacos, however, it is not always available in Culebra.
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